TERMS & CONDITIONS
PAYMENTS
By making payment, Client hereby agrees to these Terms and Conditions.
A date cannot be held without a retainer fee and the requested date will still be open to other enquiries. Bookings are only secured with a retainer payment. This is 50% of the total Service charge and is non-refundable. Full balance payment is required 7 days to the wedding date.
Failure to make payments within the agreed time frame, may result in the cancellation of your booking.
CANCELLATIONS
All changes to a booking, must be made by the bride only.
Payments for work that has already been carried out is non-refundable.
Additional services can only be accepted if time/resources allow and reductions made after this time will still be payable in full.
If you need to postpone or change the date of your booking for reasons that are unforeseen/not in your control or for any other reason. Joy Adenuga will allow for one date change only (subject to availability). Thereafter a new booking with retainer payment would be required.
In the unfortunate event that you have to cancel your booking completely:
Cancelling within 3 months of the agreed wedding date = 50% of the remaining balance is still due by the original due date.
Cancelling 1 month or less to the wedding date = 100% of the balance is still due by the original due date.
In the Unlikely event that Joy Adenuga is unable to make your wedding appointment due to personal emergency, act of god or severe illness she will try to find you an alternative makeup artist who she highly recommends or a refund of 100% of costs already paid by the client.
TIMINGS AND EFFICIENCY
To carry out work efficiently Joy Adenuga will need as a minimum of; a table/flat surface to set up on and chair (preferably a High chair/Bar stool) to carry out services.
15 minutes is allotted to set up and be ready in time to start services. If suitable conditions are not provided delays cannot be held responsible for if time is lost due to this. 15 minutes is also allotted for packing up.
Makeup Duration – 90mins after Setup, preferably after hair has been completed or hair prep finished.
Joy Adenuga will not be held responsible if the hair products/hair used on you messes up the makeup. This is why Makeup is best applied after hair has been completed or at most – Hair prep.
Joy Adenuga reserves the right to refuse to work if a client, family member, bridal party or friend is rude, aggressive, upsetting or abusive in any way. Unfortunately, no refunds will be made to the client if this occurs.
PRODUCTS/SENSITIVITIES
Joy Adenuga and her team cannot be held liable for sensitivities, allergies or skin/medical conditions that may affect the use of their products.
The client must inform their makeup artist of any allergies/sensitivities/skin conditions before any services are carried out. This includes before/during the trial and after if any sensitivities/problems have been found.
Discount will not be given if you want to use your own products on the day. We also cannot be held liable for the performance and longevity of the product.
TRAVEL
An approximate charge is given, if there’s a price increase with Travel services, this will be fed back to client for reimbursements.
Early morning bookings where Joy has to start before 7am, a £50 surcharge will be charged.
Accommodation close to your wedding venue may be required for the night before the wedding if; journey time is over 2 hours one way, the start time is 6am or earlier, or there are other foreseeable events/delays.
PHOTOGRAPHY/VIDEO COPYRIGHT
Photographs and videos are taken for use on my Bridal website, Social Media & Marketing. If you do not want any images taken please let Joy Adenuga know.
INSURANCE
Joy Adenuga has full public liability insurance to protect herself.
It is highly recommended that each of our brides have full wedding insurance to cover unforeseen circumstances.